24885 W. Oak Ave., Lake Villa, IL. 60046·847.356.3944·Yep_you_2@hotmail.com | ||
Bryan E. Helrigel | ||
Objective | ||
Security professional with management training and experience in the retail, commercial, corporate, and loss prevention industry seeking a diverse growing company. | ||
Professional Accomplishments | ||
Loss Prevention/Security§ Have received multiple commendations from the management team for merit, service superstar (employee of the month) and commendation due to customer interaction. § Valid Illinois Permanent Employee Registration Card (PERC) § Handled dispatched calls in a given area including but not limited to fights, disturbance, domestic, cash escorts, complainants, and marijuana/drugs found. § Prevented loss through CCTV systems | ||
Computer Skills§ Experienced with the Cisco ACAD® Computer Aided Dispatch system § Knowledgeable with Microsoft Office® (Word, Excel, Access, and Outlook). § Have made and updated databases using Microsoft Office® Access and Excel. Some databases include the employee vehicle sticker log, lost and found, and the key inventory control list. § Able to learn and adapt to company programs easily | ||
Management§ Insured all schedules for 30-35 sites were filed and handled and handled and call-offs of the 300+ employees and handled special coverage request as they arise on their respective hours of assignment. § Evaluated employee progress and any corrective action needed. § Inventoried merchandise of retail stores and placed orders to consumers demand. | ||
Customer Skills§ Interact with an average on 10,000 to 40,000 customers daily during the summer. § Treat every situation differently and without bias. § Use the L.E.A.D. (Listen, Emphasize, Apologies, and Discuss) method with every customer interaction. | ||
Employment History | ||
May 2008-Present | Security Host | Six Flags, Gurnee,IL |
June 2006-Dec. 2007 | Truck Driver | Hogan Trans., Bridgeton, MO |
Feb. 2005-Dec 2005 Sept, 2004-Feb. 2005 | Server/Cook Account Manager | Sodexho, Lincolnshire, IL Diamond Blade Warehouse, Buffalo Grove, IL |
Feb. 2003-Aug. 2004 | Field Manager | Initial Security, Northbrook, IL |
Education and Training | ||
Still Attending Still Attending 03-2009 05-1999 | Associates in Arts in Business Administration and Management Associates in Science in Criminal Justice Community Service Officer Computer Aided Drafting Two Year Completion | College of Lake County, Grayslake, IL College of Lake County, Grayslake, IL College of Lake County, Grayslake, IL College of Lake County Tech Campus, Grayslake, IL. |
References | ||
References are available on request. | ||